Terms & Conditions

1. Acceptance of Terms

By accessing and using the GWESHMA website, platform, and services, you agree to comply with these Terms & Conditions. If you do not accept these terms, you must refrain from using our services.

2. Nature of Services

GWESHMA, operated by GWESH SARL AU, offers on-demand product sourcing, international purchasing, import/export facilitation, customs clearance, delivery services, and e-commerce platform management. GWESHMA acts as a trusted intermediary between customers and international suppliers.

3. Product Listings & Availability

Product images and descriptions are provided by global suppliers and may differ slightly from the final product.
Product availability is subject to supplier stock and market conditions.
Prices are subject to changes based on exchange rates, supplier costs, shipping rates, and customs duties.

4. Order Process

Customers provide product links, images, or detailed references.
GWESHMA confirms product availability, price, and estimated delivery timeline.
Orders are processed upon receipt of full or partial payment.
GWESHMA reserves the right to decline any order that does not meet regulatory, ethical, or quality standards.

5. Payments

Payment methods include bank transfers, PayPal, credit/debit cards, and cash payments at our offices or authorized agents.
Orders are only confirmed upon successful payment.
Installment payments, if applicable, require a separate written agreement.

6. Shipping & Delivery

GWESHMA manages international shipping, customs clearance, and final delivery within Morocco.
Delivery timelines are estimates and subject to supplier processing and international logistics.
Delays caused by customs, holidays, or force majeure events are outside GWESHMA’s responsibility.
Customers are responsible for providing accurate delivery information.

7. Customs & Documentation

GWESHMA ensures all shipments comply with Moroccan import regulations.
We prepare and provide all necessary documentation, including invoices, certificates of origin, and product certifications.
Customers must cooperate if additional information is requested by customs authorities.

8. Product Quality & Warranty

GWESHMA performs pre-shipment quality checks with suppliers when applicable.
Customers must inspect delivered products and report issues within 48 hours of receipt, with supporting evidence.
Warranty coverage varies by product type and supplier terms. GWESHMA assists with warranty claims where possible.

9. Returns & Refunds

Returns are accepted only in cases of defective or incorrect items.
Return requests must be made within 48 hours of delivery.
Refunds (if applicable) are processed after product inspection.
Return shipping costs are the customer’s responsibility unless the issue was caused by GWESHMA.

10. Customer Responsibilities

Customers are responsible for ensuring the legality of imported products.
Customers must verify product specifications before placing orders.
Customers must not attempt to import prohibited or restricted items.

11. Limitation of Liability

GWESHMA acts as an intermediary, not the manufacturer.
GWESHMA is not responsible for damages caused by improper product use or installation.
GWESHMA is not liable for force majeure events (natural disasters, strikes, global crises).

12. Amendments

GWESHMA reserves the right to modify these terms at any time. Customers are encouraged to review them periodically.

13. Governing Law & Jurisdiction

These Terms & Conditions are governed by Moroccan law, and any disputes will be settled by the Commercial Court of Ouarzazate.

🔒 Privacy & Safety - GWESHMA

1. Introduction

At GWESHMA, we are committed to protecting your personal information and ensuring your online safety while using our services. This Privacy & Safety Policy explains how we collect, use, and protect your data.

2. Data Collection

We collect personal data to provide and enhance our services, including:

Name, address, and contact details to process orders and deliveries.
Payment information for secure transactions.
Browsing behavior and preferences to enhance your user experience.

3. Use of Information

Your data is used for:

Processing and fulfilling your orders.
Communicating with you about your purchases and inquiries.
Improving our website and services.
Ensuring compliance with customs and legal requirements.
Preventing fraud and enhancing platform security.

4. Data Security

We use industry-standard encryption and secure data storage solutions to protect your personal information.
Sensitive payment data is handled by trusted third-party payment processors, and GWESHMA does not store your full payment card details.

5. Sharing Information

We do not sell or rent your personal data. Your data may only be shared with:

Logistics partners and customs authorities to process and deliver your orders.
Payment processors to complete transactions.
Legal authorities if required by law.

6. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, remember your preferences, and analyze site performance. You can manage cookie preferences in your browser settings.

7. Your Rights

You have the right to:

Access and review your personal data.
Request corrections or deletions of inaccurate data.
Withdraw consent for marketing communications.

8. Safety Practices

GWESHMA ensures strict fraud detection mechanisms.
Account access is secured with email verification, CAPTCHA, and optional two-factor authentication (2FA).
We monitor all transactions for suspicious activities.

9. Policy Updates

This Privacy & Safety Policy may be updated periodically to reflect new practices or legal changes. Customers will be notified of significant changes.

10. Contact Us

Head Office Address:
Bureau N°6, Immeuble "E", 2nd Floor, Centre Commercial Mall Ouarzazate 2, Avenue Mohamed V, Ouarzazate, Morocco

Phone Numbers:
📞 +212 611 968 263
Email Address:
📧 contact@gwesh.net

📧 contact@gweshma.com

Payment Methods