📦 Shipping & Returns - GWESHMA

🚚 Shipping Policy

At GWESHMA, we are committed to providing reliable, fast, and secure delivery services for all your orders, whether sourced locally or internationally. Our comprehensive shipping process ensures your products arrive safely at your doorstep.

Key Shipping Terms

• Processing Time: Orders are processed immediately after payment confirmation.

• Shipping Time: Delivery timelines vary depending on the product source (local or international) and the destination within Morocco. Estimated delivery times will be communicated when your order is confirmed.

• Tracking: Customers will receive tracking updates at every step — from supplier dispatch to final delivery.

• Shipping Partners: We work with reputable international couriers and local delivery agents to ensure timely deliveries.

• Customs Clearance: GWESHMA handles all customs procedures and required documentation for international imports, ensuring a hassle-free experience for customers.

• Delivery Location: Orders are delivered directly to your home, office, or any specified address. For remote areas, delivery times may vary.

Shipping Fees

• Shipping fees depend on the product’s weight, size, destination, and shipping method (air, sea, or ground).

• Exact shipping costs will be provided at the time of order confirmation.

International Shipping

• GWESHMA offers international delivery services for exports from Morocco to selected countries, including Europe, Africa, and the Middle East.

🔄 Return & Exchange Policy

At GWESHMA, customer satisfaction is our priority. We understand that sometimes returns or exchanges are necessary. Please review our Return & Exchange Policy below:

Return Eligibility

• Returns are only accepted in cases where:

  • The product is defective or damaged upon arrival.

  • The wrong product was delivered.

  • The product is significantly different from what was ordered.

• Customers must report the issue within 48 hours of delivery with clear photos showing the product’s condition and any issues.

Non-Returnable Items

• Products that have been used, altered, or damaged by the customer.

• Perishable items, personal care products, or customized items.

• Items imported on special request (custom orders) may not be eligible for returns unless defective.

Return Process

1. Head Office Address:
   Bureau N°6, Immeuble "E", 2nd Floor, Centre Commercial Mall Ouarzazate 2, Avenue Mohamed V, Ouarzazate, Morocco

2. Phone Numbers:
   📞 +212 611 968 263
   Email Address:
   📧 contact@gwesh.net

3. 📧 contact@gweshma.com

4. Provide your order number, product photos, and a description of the issue.

5. Our team will review your request and authorize the return if eligible.

6. Customers are responsible for return shipping fees, unless the issue was caused by GWESHMA or the supplier.

7. Upon receiving and inspecting the returned item, GWESHMA will process the refund or exchange.

Refund Process

• Refunds are issued via the original payment method (bank transfer, PayPal, or credit card).

• Refund processing time: 7 to 10 business days after approval.

Exchanges

• Exchanges are available if the correct product is in stock. If the product is out of stock, a refund or store credit will be offered.

• Exchange requests follow the same process as returns.

Important Notes

• GWESHMA does not accept returns for change of mind on custom-imported products.

• All returns must be in original packaging and with all accessories, labels, and documentation intact.

For Any Inquiries

GWESHMA SARL AU

Head Office Address:
Bureau N°6, Immeuble "E", 2nd Floor, Centre Commercial Mall Ouarzazate 2, Avenue Mohamed V, Ouarzazate, Morocco

Phone Numbers:
📞 +212 611 968 263
Email Address:
📧 contact@gwesh.net

📧 contact@gweshma.com